Frequently Asked Questions
Everything you need to know about your Bordelle experience.
How do I determine the correct size for my order?
We provide a comprehensive sizing guide on each product page. Since our garments often feature adjustable straps and bespoke hardware, we recommend measuring yourself accurately and comparing those figures to our size chart for the perfect fit.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 5–10 business days. Please note that customs duties and taxes may apply depending on your country's regulations.
How should I care for my Bordelle pieces?
Due to the delicate nature of our luxury fabrics and 24k gold-plated hardware, we strictly recommend hand washing in cool water with a gentle silk detergent. Always air dry flat and avoid wringing or machine drying.
What is your return and exchange policy?
We accept returns on unworn items in their original packaging with all tags and hygiene seals intact within 14 days of delivery. For hygiene reasons, certain intimate items cannot be returned if the seal is broken.
Are your products ethically manufactured?
Yes, we take great pride in our craftsmanship. All Bordelle pieces are designed and handmade in our atelier or by trusted boutique manufacturers who adhere to strict ethical labor standards and high-quality production values.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.